Returns And Exchanges

Effective Date: November 6, 2025

Entity: Zamartz Consulting LLC (“Zamartz,” “we,” “our,” or “us”)

Website: https://zamartz.com

1. Overview

Thank you for choosing Zamartz. We value your business and strive to ensure your satisfaction with our digital products, software subscriptions, and professional services.

This Returns and Refund Policy explains how we handle refunds, cancellations, and related requests in a way that aligns with our Terms and Conditions and Privacy Policy.

Contracts Take Precedence.

If you have entered into a separate written agreement with Zamartz (such as a Master Services Agreement (MSA), Statement of Work (SOW), or Retainer Agreement), that contract controls the refund, cancellation, and payment terms for that engagement.

This public policy applies only to self-service digital purchases and SaaS subscriptions made through our website.

2. Digital Products and SaaS Subscriptions

Because digital goods and software services are delivered electronically, refunds are limited to the circumstances below.

A. Refund Eligibility

You may request a refund within 15 days of your original purchase if:

  • The product or subscription was not delivered or activated properly due to a technical issue on our end; and
  • You have contacted us to allow us to resolve the issue before requesting a refund.

Refunds are not granted for:

  • Products or software that have been accessed, downloaded, or used successfully
  • Change-of-mind or dissatisfaction with features
  • Service interruptions caused by external integrations or third-party systems

All refund requests are reviewed individually and, where approved, processed back to your original payment method within 10 business days.

B. Subscription Renewals

To avoid renewal charges, you must cancel your subscription before the next billing cycle renews.

Cancellations made after renewal are not eligible for automatic refunds.

3. Custom Projects and Consulting Services

For custom software development, AI consulting, or other project-based work:

  • Payments follow the terms outlined in the relevant Statement of Work (SOW) or Master Services Agreement (MSA).
  • Deposits and milestone payments are non-refundable once work begins, unless otherwise stated in the signed project agreement.
  • If a project is canceled by the client, any partially completed deliverables may be provided “as-is,” depending on the stage of completion and payments received.
  • Any data or deliverables created under such engagements are handled per the confidentiality and data-processing provisions in the MSA/SOW.

4. Donations

Voluntary donations or contributions made to Zamartz are non-refundable.

This includes any digital downloads or content acquired at a donation-based or pay-what-you-want price.

5. Exchanges

Because Zamartz products and services are digital or project-based, exchanges do not apply.

If you experience a technical issue accessing a product or service, please contact us — we will make every effort to correct it or provide alternate access.

6. Contact Us

If you have any questions about this policy or wish to request a refund, please contact us through:

Note

This policy is part of Zamartz’s broader Terms and Conditions and is governed by the laws of New York, USA.

Refunds, when granted, are processed in accordance with our payment partners’ terms and applicable regulations.

Nothing in this policy modifies or overrides the terms of any executed MSA, SOW, or Retainer Agreement.

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